Last Updated on January 23, 2023
Have you mistakenly sent your money to the wrong person or till number, and you want to reverse the Mpesa transaction? In this article, we will share a guide on how to reverse Mpesa transactions.
How To Reverse Mpesa Transaction: Have you sent your money to the wrong person? Don’t worry. Safaricom has laid out options for us and get your money back. A human being is prone to making errors, and Safaricom Mpesa came up with ways to help out.
In October 2017, Safaricom introduced procedures to make Mpesa transaction reversal.
Now it is possible to reverse Mpesa transactions made through money sent, withdrawals, or payments made to the wrong person.
Despite Safaricom availing SMS reversal to customers, Mpesa agents only had that chance.
Before, the only way to reverse the Mpesa transaction was by making a call to the Safaricom agent.
Sometimes before you make a call, the recipient of the money mainly ended up having withdrawn the money or altered with it, hence losing the money at the end of the day.
Safaricom thought of this, and today it has introduced technology to enable easy and fast Mpesa reversal.
Hence there is what to do when you make a mistake and send money to the wrong receiver.
Table of Contents
1. How To Change Mpesa Transaction Using The SMS Code 456
After you have noticed that you have sent your money to the wrong person, immediately forward that confirmation message to 456.
This will begin the process of reversing the transaction you made to the wrong number.
There are no charges applied when using this SMS code 456.
This means you can retrieve your money within the shortest possible time.
Safaricom will respond in less than five minutes, telling you they have received your message, and they have started working on it.
Using the SMS shortcode 456 is pretty fast, but you need to take note of a few things.
Depending on the time of the day, sometimes it only takes 2 hours to reverse the money.
However, when it late at night you will have to wait until the next day morning.
Because of that, it is advisable to reverse your Mpesa transactions made to the wrong number during the day.
Even at night, you need to do it as early as possible when using the shortcode 456.
2. Using Mpesa Confirm Number
Safaricom gives 25-seconds after you have sent the money to confirm if you have sent.
After the pop indicating whom you have sent money to reply with any number or letter, and you will reverse the payment made to the wrong person.
This is one of the simplest of all the processes described in this post.
3. How To Reverse Mpesa Transaction By Visiting The M-Pesa Agent
After you have realized made a mistake and sent money to the wrong person, the Mpesa agent can assist you in getting your money back.
You will be required to verify that you own that Mpesa account as well as provide that transaction message.
I think this is fair since it prevents impersonation and people cheating the system to withdraw money from others’ accounts.
The Mpesa agent will make a call to Safaricom requesting your money be reversed.
I hope that the Safaricom customer care lines are not busy to make your transaction smooth and fast.
4. Call The Safaricom Customer Care To Reverse The Transaction
Another way of getting your cashback is by calling Safaricom customer care for assistance.
For you to reverse your Mpesa transaction on the phone, dial 100 at no charges. You need to listen carefully and follow the prompts.
Make sure to press the relevant numbers according to your request, and you will be directed to the self Mpesa reversal.
After giving out the required transaction code, a confirmation message of the reversal request will be sent to you immediately.
You can also dial 234 and follow the prompt giving out the required details correctly.
You will like this: How To Register and Activate Safaricom Mali On M-Pesa.
5. Request Reversal Of Your Mpesa Withdrawal Online
You can also make a reversal request online through the Safaricom official website and have your issue sorted out.
Follow these steps to reverse your Mpesa transactions online:
Step 1. Visit the Safaricom self-care website https:/selfcare.safaricom.co.ke/Home. Action
Step 2. Click on a live chat tab on the left side of the homepage.
Step 3. Shift the cursor to it, and you will get a pop asking you, “Do you need help? “Talk to us.”
Step 4. Press on the pop-up and a pop-up window will appear.
Step 5. You’ll have to complete the details, i.e., your name. Mobile phone number and your request.
Step 6. Once you fill in the entire above click on start chat at the bottom right of the page, it will take a couple of seconds, and you will receive a response.
Once this happens, be sure that your request will be handled; only ensure you’re connected to a stable internet connection.
How Long Does Mpesa Reversal Take?
Mpesa reversal usually does not take a long time. It usually takes about 24 hours but in some instances, your M-Pesa reversal will take up to 48 hours.
You must exercise patience since the reversal process is not as straightforward as you may think.
Your money will be reversed but it will take some time. Just relax and wait for the Mpesa reversal process to take its course.
Now you have seen how easy is it to reverse Mpesa transactions made through withdrawal money sent, or payments made to the wrong person.